Refunds and cancellations

Refund and cancellation requests are assessed in line with the written quote, service agreement and applicable South African law.

Monthly services

Cancellation notice, any minimum term and the effective cancellation date must follow the applicable service agreement. Cancelling a payment method alone may not cancel the underlying service agreement; contact CloudMobile to confirm cancellation.

Once-off projects

Deposits, completed work, third-party costs and remaining milestones are handled according to the agreed quote and applicable law.

Request assistance

Email sales@cloudmobile.co.za with your order reference and a description of your request.

Draft policy: replace with your approved refund, cancellation and statutory-rights wording before taking live payments.